Legal Information

Privacy Policy

Last Updated: January 22, 2026

1. Introduction

Carlos & Partners ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several types of information from and about users of our services:

Personal Information: Name, email address, phone number, mailing address, date of birth, passport information, and other identification documents necessary for residency applications.
Financial Information: Payment details, bank account information, tax identification numbers, and financial statements required for residency and business formation services.
Professional Information: Employment history, business information, educational background, and professional qualifications.
Technical Information: IP address, browser type, device information, pages visited, time spent on pages, and other usage data collected through cookies and similar technologies.
Communication Data: Records of correspondence, including emails, phone calls, and messages sent through our contact forms.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our residency and immigration services
To process applications, manage client relationships, and facilitate communication
To comply with legal obligations, including immigration and tax regulations in Paraguay
To send administrative information, updates about services, and respond to inquiries
To analyze website usage and improve user experience
To detect, prevent, and address technical issues and security threats
To send marketing communications (with your consent, where required by law)

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

Government Authorities: We may disclose information to Paraguayan immigration authorities, tax authorities, and other government agencies as required by law or to process your residency application.
Service Providers: We may share information with third-party service providers who assist us in operating our business, such as payment processors, document translation services, and legal advisors.
Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
With Your Consent: We may share information with third parties when you have given us explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. For residency application documents, we may retain information for extended periods as required by Paraguayan law and immigration regulations.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Right to access your personal information
Right to rectify inaccurate or incomplete information
Right to request deletion of your information (subject to legal obligations)
Right to object to processing of your information
Right to data portability
Right to withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the Contact section below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing behavior. Cookies are small data files stored on your device that help us improve website functionality, analyze usage patterns, and personalize your experience. You can control cookie preferences through your browser settings, though disabling cookies may affect website functionality.

9. International Data Transfers

Your information may be transferred to and processed in Paraguay and other countries where we operate or where our service providers are located. These countries may have different data protection laws than your country of residence. By using our services, you consent to the transfer of your information to these countries.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Carlos & Partners

Email: privacy@carlosandpartners.py

Website: Contact Page

Terms of Service

Last Updated: January 22, 2026

1. Acceptance of Terms

By accessing and using the services provided by Carlos & Partners ("we," "us," or "our"), you accept and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use our services. These Terms apply to all users, including clients, visitors, and anyone who accesses or uses our website or services.

2. Services Description

Carlos & Partners provides immigration and residency services, including but not limited to:

Paraguay permanent residency application assistance
Business formation and incorporation services in Paraguay
Tax planning and optimization consulting
Document preparation, translation, and authentication
Relocation support and guidance
Legal and regulatory compliance assistance

We provide consultation and assistance services. Final approval of residency applications, business registrations, and other legal processes is subject to the discretion of Paraguayan government authorities.

3. Client Responsibilities

As a client, you agree to:

Provide accurate, complete, and truthful information in all communications and documents
Submit all required documents in a timely manner and in the format specified
Comply with all applicable laws and regulations in your home country and Paraguay
Make timely payments for services as agreed in your service agreement
Notify us immediately of any changes to your personal information, circumstances, or legal status
Cooperate fully with our team and government authorities throughout the application process
Use our services only for lawful purposes

4. Service Fees and Payment

Service fees are outlined in your specific service agreement or package selection. Payment terms include:

Fees are due as specified in your service agreement, typically in installments or as a lump sum
All fees are non-refundable except as explicitly stated in your service agreement or required by law
Additional fees may apply for government filing fees, document translations, expedited processing, or changes to your application
Late payments may result in suspension of services and may incur additional charges
All fees are quoted in the currency specified in your agreement and are subject to change with notice

5. No Guarantee of Results

While we strive to provide high-quality services and have a strong track record of success, we cannot guarantee that your residency application, business registration, or other legal processes will be approved. Final decisions rest with Paraguayan government authorities, and outcomes depend on various factors including your eligibility, documentation quality, changes in laws or regulations, and government processing times. We commit to providing professional, diligent assistance but cannot guarantee specific outcomes.

6. Intellectual Property

All content on our website, including text, graphics, logos, images, software, and other materials, is the property of Carlos & Partners or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without our express written permission.

7. Limitation of Liability

To the maximum extent permitted by law:

Our liability for any claims arising from or related to our services is limited to the total fees paid by you for the specific service in question
We are not liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits, lost data, or business interruption
We are not responsible for delays, denials, or other outcomes resulting from government actions, changes in laws or regulations, or factors beyond our control
We are not liable for any damages resulting from your failure to provide accurate information, comply with requirements, or fulfill your obligations

8. Indemnification

You agree to indemnify, defend, and hold harmless Carlos & Partners, its officers, employees, agents, and affiliates from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney fees) arising from your use of our services, violation of these Terms, violation of any law or regulation, or infringement of any rights of another party.

9. Confidentiality

We maintain strict confidentiality regarding your personal information and documents in accordance with our Privacy Policy and professional standards. You agree to maintain the confidentiality of any proprietary information we share with you, including our processes, methodologies, and business practices.

10. Termination

Either party may terminate the service agreement:

We may terminate services if you breach these Terms, fail to make payments, provide false information, or engage in fraudulent activity
You may terminate services by providing written notice, subject to payment of all fees due for services already rendered
Upon termination, you remain responsible for all fees incurred up to the termination date
Termination does not affect any rights or obligations that accrued prior to termination

11. Dispute Resolution

In the event of any dispute arising from or relating to these Terms or our services:

Parties agree to first attempt to resolve disputes through good faith negotiation
If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the arbitration body specified in your service agreement, or in Paraguay if not specified
These Terms are governed by the laws of Paraguay, without regard to conflict of law principles
Any legal action must be brought within one year of the date the cause of action arose

12. Force Majeure

We are not liable for any failure or delay in performance under these Terms resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government actions, changes in laws or regulations, internet failures, or other force majeure events.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated to active clients and posted on our website with an updated "Last Updated" date. Your continued use of our services after such modifications constitutes acceptance of the updated Terms. If you do not agree to the modified Terms, you must discontinue use of our services.

14. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

15. Entire Agreement

These Terms, together with your specific service agreement and our Privacy Policy, constitute the entire agreement between you and Carlos & Partners regarding the use of our services and supersede all prior agreements, understandings, and communications, whether written or oral.

16. Contact Information

For questions about these Terms of Service, please contact us:

Carlos & Partners

Email: legal@carlosandpartners.py

Website: Contact Page